Our process - How we work
We believe in efficiency and maximizing our resources to provide the best value to our clients. The primary way we do that is by using a structured process we’ve been developing for the past decade.
Discover
We work closely with our clients to understand their needs and goals, embedding ourselves in their every day operations to understand what makes their business tick.
Our team of private investigators shadow the company director’s for several weeks while our account managers focus on going through their trash. Our senior security experts then perform social engineering hacks to gain access to their business accounts — handing that information over to our forensic accounting team.
Once the full audit is complete, we report back with a comprehensive plan and, more importantly, a budget.
Included in this phase
- In-depth questionnaires
- Feasibility studies
- Employee surveys
- Proofs-of-concept
Build
Based on the discovery phase, we meticulously craft a comprehensive roadmap for each product, guiding our development process towards successful delivery.
Each client is paired with a dedicated account manager to facilitate communication and ensure project progress, acting as a liaison between client inquiries and our development team.
Our account managers prioritize responsiveness and strategic timing in their communications, fostering a perception of productivity while enabling our development team to focus on delivering high-quality solutions.
Deliver
About halfway through the Build phase, we push each project out by 6 weeks due to a change in requirements. This allows us to increase the budget a final time before launch.
Despite largely using pre-built components, most of the progress on each project takes place in the final 24 hours. The development time allocated to each client is actually spent making augmented reality demos that go viral on social media.
We ensure that the main pages of the site are fully functional at launch — the auxiliary pages will, of course, be lorem ipusm shells which get updated as part of our exorbitant maintenance retainer.
Included in this phase
- Testing. Our projects always have 100% test coverage, ensuring that
- Infrastructure. To ensure reliability we only use the best Digital Ocean droplets that $4 a month can buy.
- Support. Because we hold the API keys for every critical service your business uses, you can expect a lifetime of support, and invoices, from us.
Our values - Balancing reliability and innovation
We strive to stay at the forefront of emerging trends and technologies, while completely ignoring them and forking that old Rails project we feel comfortable using. We stand by our core values to justify that decision.